Available now

12 things your agent can do in Zendesk

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

CRM, Sales & Support2 triggersSign in with your account (OAuth)
Build an agent that uses ZendeskDescribe what you need

Every action, grouped by what it does

You do not pick these by hand. Describe what the agent should do and Squidgy grants the matching ones — an agent told to draft replies gets the drafting action and not the sending one.

Read

6

  • Count Zendesk Organizations

    Count the number of organizations in zendesk.

    ZENDESK_COUNT_ZENDESK_ORGANIZATIONS

  • Get Zendesk About Me

    Get information about the owner account in zendesk.

    ZENDESK_GET_ABOUT_ME

  • Get Zendesk Organizations

    Get all organizations in zendesk.

    ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS

  • Get Zendesk Organization

    Get information about a specific organization in zendesk.

    ZENDESK_GET_ZENDESK_ORGANIZATION

  • Get Zendesk Ticket

    Get ticket details from zendesk.

    ZENDESK_GET_ZENDESK_TICKET_BY_ID

  • List Tickets

    List zendesk tickets with pagination and filtering.

    ZENDESK_LIST_ZENDESK_TICKETS

Create & update

5

  • Create Zendesk Organization

    Create an organization in zendesk.

    ZENDESK_CREATE_ZENDESK_ORGANIZATION

  • Create Zendesk Ticket

    Create a ticket in zendesk.

    ZENDESK_CREATE_ZENDESK_TICKET

  • Delete Zendesk Organization

    Delete an organization in zendesk.

    ZENDESK_DELETE_ZENDESK_ORGANIZATION

  • Delete Zendesk Ticket

    Delete a ticket in zendesk.

    ZENDESK_DELETE_ZENDESK_TICKET

  • Update Zendesk Organization

    Update an organization in zendesk.

    ZENDESK_UPDATE_ZENDESK_ORGANIZATION

Send & publish

1

  • Reply to Zendesk Ticket

    Action to reply to a zendesk ticket by adding a comment.

    ZENDESK_REPLY_ZENDESK_TICKET

About connecting Zendesk

What can an AI agent do in Zendesk?

12 distinct actions, listed in full on this page — 6 to read, 5 to create & update, 1 to send & publish. An agent gets the ones that match what you described it doing, not all of them at once.

How do I connect Zendesk?

Once, in Settings → Integrations. Sign in with your account (OAuth). The connection is yours, shared by every agent you build — you are not re-authorising per agent, and the agent never sees your credentials.

Can an agent react to something happening in Zendesk?

Yes — Zendesk exposes 2 triggers, so an agent can start work when something changes rather than waiting to be asked.

Others in CRM, Sales & Support

HubSpot

253 actions

Salesforce

63 actions

Intercom

51 actions

Gorgias

32 actions

The Zendesk integration guide · All 58 connectable apps · The agent builder

Chat with Squidgy