Zendesk is the support desk standard. An agent deflects repetitive tickets and assists your team. Build the agent by describing it to Ace, connect Zendesk, and it starts working, no code required.
Your agent resolves the common tickets from your knowledge base and escalates the rest to a human with full context. Customers get an instant answer; your team gets fewer repetitive tickets. Zendesk is one of 50+ tools your agent can use, and the same agent can also live on your website, in chat platforms, and in the marketplace.
Tell Ace what you want the agent to do with Zendesk. No code, no API wiring by hand.
Authorise the Zendesk connection so your agent can use it as a tool.
The agent starts using Zendesk as part of its work, with your approval rules in place.
No. You describe the agent to Ace and authorise the Zendesk connection. Squidgy handles the integration plumbing.
It hands off to a human with the full conversation and context, so nothing falls through and the customer isn't made to repeat themselves.
Yes. Zendesk is one of 50+ integrations plus MCP and custom HTTP tools, so your agent can combine it with everything else it needs in a single workflow.
Describe your agent to Ace, connect Zendesk, and it starts working. No code, live in a day.