A real person on the Squidgy team reads every message. Use the form below, or email us directly — both go to the same place.
Email support
support@squidgy.aiFor anything — account access, billing, payments, cancellations, refunds, or something not working.
The form below or support@squidgy.ai. Best for billing, account and anything you want a written answer to.
Signed in already? Tell Feedback Fiona in the Squidgy app — it reaches the same team, with your account details attached.
Every Thursday, 16:00 UK: an open Q&A about building AI agents. Free, no pitch.
Join the weekly Q&A →Book a one-to-one onboarding session →The more you tell us — what you were doing, what you expected, what happened — the faster we can sort it. Please don't include passwords or full card numbers.
Payments are processed securely by Stripe. Squidgy never sees or stores your full card number.
Cancelling. You can cancel at any time in your account settings, or by emailing support@squidgy.ai. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Free trials. If your plan starts with a free trial, the first charge is taken when the trial ends unless you cancel before then.
Refunds.Fees already paid for the current period aren't refunded, except where our Terms say otherwise or the law requires it. If we end your subscription for our own convenience, we refund any prepaid fees for the unused part of the period.
A charge you don't recognise? Email us before disputing it with your bank — we can usually explain or fix it the same day, and a dispute takes weeks.
This is a summary. The binding version is section 6 of our Terms of Service.