32 things your agent can do in Gorgias
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Every action, grouped by what it does
You do not pick these by hand. Describe what the agent should do and Squidgy grants the matching ones — an agent told to draft replies gets the drafting action and not the sending one.
Read
12Get Account
Retrieves your gorgias account information.
GORGIAS_GET_ACCOUNTGet Customer
Retrieves a specific customer from gorgias.
GORGIAS_GET_CUSTOMERGet Team
Retrieves a specific team from gorgias.
GORGIAS_GET_TEAMGet Ticket
Retrieves a specific ticket from gorgias.
GORGIAS_GET_TICKETList Account Settings
Lists all account settings in gorgias.
GORGIAS_LIST_ACCOUNT_SETTINGSList Customers
Lists customers in gorgias with various filtering options.
GORGIAS_LIST_CUSTOMERSList Customer Field Values
Lists all field values for a customer in gorgias.
GORGIAS_LIST_CUSTOMER_FIELD_VALUESList Events
Lists events in gorgias with various filtering options.
GORGIAS_LIST_EVENTSList Teams
Lists teams in gorgias.
GORGIAS_LIST_TEAMSList Tickets
Lists tickets in gorgias with various filtering options.
GORGIAS_LIST_TICKETSList Ticket Field Values
Lists all field values for a ticket in gorgias.
GORGIAS_LIST_TICKET_FIELD_VALUESList Ticket Tags
Lists all tags for a ticket in gorgias.
GORGIAS_LIST_TICKET_TAGS
Create & update
18Add Ticket Tags
Adds tags to a ticket in gorgias.
GORGIAS_ADD_TICKET_TAGSCreate Account Setting
Creates a new account setting in gorgias.
GORGIAS_CREATE_ACCOUNT_SETTINGCreate Customer
Creates a new customer in gorgias.
GORGIAS_CREATE_CUSTOMERCreate Team
Creates a new team in gorgias.
GORGIAS_CREATE_TEAMCreate Ticket
Creates a new ticket in gorgias.
GORGIAS_CREATE_TICKETDelete Customer
Deletes a specific customer from gorgias.
GORGIAS_DELETE_CUSTOMERDelete Customers
Deletes multiple customers from gorgias.
GORGIAS_DELETE_CUSTOMERSDelete Customer Field Value
Deletes a specific field value for a customer in gorgias.
GORGIAS_DELETE_CUSTOMER_FIELD_VALUEDelete Team
Deletes a specific team from gorgias.
GORGIAS_DELETE_TEAMDelete Ticket
Deletes a specific ticket from gorgias.
GORGIAS_DELETE_TICKETDelete Ticket Field Value
Deletes a specific field value for a ticket in gorgias.
GORGIAS_DELETE_TICKET_FIELD_VALUERemove Ticket Tags
Removes tags from a ticket in gorgias.
GORGIAS_REMOVE_TICKET_TAGSSet Customer Data
Sets the complete data object for a customer in gorgias.
GORGIAS_SET_CUSTOMER_DATASet Ticket Tags
Sets the complete list of tags for a ticket in gorgias.
GORGIAS_SET_TICKET_TAGSUpdate Account Setting
Updates an existing account setting in gorgias.
GORGIAS_UPDATE_ACCOUNT_SETTINGUpdate Customer
Updates an existing customer in gorgias.
GORGIAS_UPDATE_CUSTOMERUpdate Team
Updates an existing team in gorgias.
GORGIAS_UPDATE_TEAMUpdate Ticket
Updates an existing ticket in gorgias.
GORGIAS_UPDATE_TICKET
Schedule & book
1Get Event
Retrieves a specific event from gorgias.
GORGIAS_GET_EVENT
Manage
1Merge Customers
Merges two customers in gorgias, combining their data and history.
GORGIAS_MERGE_CUSTOMERS
About connecting Gorgias
What can an AI agent do in Gorgias?
32 distinct actions, listed in full on this page — 12 to read, 18 to create & update, 1 to schedule & book, 1 to manage. An agent gets the ones that match what you described it doing, not all of them at once.
How do I connect Gorgias?
Once, in Settings → Integrations. An API key from your account. The connection is yours, shared by every agent you build — you are not re-authorising per agent, and the agent never sees your credentials.
Others in CRM, Sales & Support
The Gorgias integration guide · All 58 connectable apps · The agent builder