19 things your agent can do in WhatsApp

Get business profile

Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.

Get media

Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading medi…

Get media info

Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download…

Get phone number

Get details of a specific phone number associated with a whatsapp business account.

Get phone numbers

Get all phone numbers associated with a whatsapp business account (waba).

Get template status

Get the status and details of a specific message template. this is useful for checking if a template has been approved, rejected, or is still pending review.

Upload media

Upload media files (images, videos, audio, documents, stickers) to whatsapp servers. the uploaded media gets a media id that can be used in send media or other messaging actions. supported formats: -…

Create message template

Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outsid…

Delete message template

Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.

Get message templates

Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.

Send contacts

Send contacts whatsapp number. note: the message will be delivered to the recipient only if they have initiated a conversation first.

Send interactive buttons

Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-…

Send interactive list

Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will…

Send location

Send a location message to a whatsapp number. note: the location will be shared with the recipient only if they have texted first.

Send media

Send a media message to a whatsapp number. note: the media will be delivered to the recipient only if they have texted first.

Send media by

Send media using a media id from previously uploaded media. this is more efficient than sending media by url as the media is already on whatsapp servers. use upload media action first to get the medi…

Send message

Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.

Send reply

Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only i…

Send template message

Send a template message to a whatsapp number.